Refunds and Shipping

Returns

We inspect all items prior to shipping and guarantee all items to be free from manufacturer's defects. We wish to has 100% customer satisfaction.

Money Back Guarantee
Buyer can get a full refund. If the goods cannot be delivered or not up to standard.

Sometimes a return is inevitable and we accept appropriate returns and have set up a few guidelines to assure that returns are handled properly and fairly:

For returns, please send us an email at support@bodypillow.shop by specifying your name and order number in the first instance.
The Customer is responsible for all shipping and handling charges for product return. If we consider that the problem with the item is our responsibility (i.e. mistake on the requested model) will provide 100% full refund.
All requests for returns due to mistaken shipments must be approved by us within Three working days of receipt of notification.
Merchandise must be in new condition, you can open it, but don't make it dirty or altered.

Shipping:
We will dispatch your package within 2-4business days when we received your payment.All the orders will be shipped by via fast and trackable shipping services.The tracking number will be sended to your register e-mail on our store.

All the orders are free shipping! Shipped by normal airmail,via fast and trackable shipping services. Average delivery 15 to 20 business days.

When the package leave our warehouse(we need 3-5 days to process your products, and then the Average delivery time is below:
Pillow Case:It will be delivered in about 7-20 days.
Inner Pillow:EMS(free shipping): Delivery in about 40-60 days. CNE(10-$30):Delivery in about 20 days.

The above delivery time is the average delivery time, sometimes there are unexpected situations that lead to out of delivery time. If the time is exceeded, we will refund 2 US dollars as compensation for each day, until your package arrives. The compensation amount will not exceed the total amount of the order.
For example, if you purchase a pillow core and choose a free shipping channel, the package takes 80 days to deliver. It's exceeds 20 days, we will return $40 to you.