FAQ

FAQ

1.Can I freely combine the design in the website? 
No problem, you can choose one side of product A and one side of product B to print on both sides of the pillow case. After you place an order, take a screenshot of your favorite designs and send them to our email:
support@sweetorange.shop
We will print according to the designs you choose.

2. What payment methods do you support?
We use Credit Card as a payment system. Yit cards such as VISA and Master. And also we can accept PayPal and Moneygram payment.
Feel free to contact with us via email if there are any problem when you complete the payment, we will assist you in making your payment.
Our Email:support@sweetorange.shop

3. How to check the status of an order?
We will process and ship out your order 2 to 3 working days after receiving your payment. 

When the package is shipped, we will send you the tracking number, and you can check the status of it at anytime.


4. How long will it take to receive your dakimakura?
Pillow Case: Average Delivery in 15-20 Business Days.
Pillow Inner: Average Delivery in 10-25 Business Days.
See details on Shipping Time.

5. How much is the shipping fee?
Fast and free shipping on all orders!

6. How to wash?
First soak in warm water for a while, then put in the detergent without bleaching agent and wash it gently by hand. Do not rub it hard. Finally, put it in a ventilated place and dry it naturally.

7. What can i do if i found no results of the anime characters i want to buy?
Please contact us with the character and anime name if possible. We will check out our design resource gallery and update the products you want.

8.Can I be your agent and then you give me a commission?
Yes, you can recommend other people to our website to buy products. We will give you a certain commission for each order, if you are interested, please contact us.
Our Email:support@sweetorange.shop