FAQ

  • What should the wxh and dpi be for the best quality photo?

    Find an image that is at least 1,500 x 4,500 pixels (larger the better quality) and high resolution (150 dpi is ideal). The higher the quality of the picture, the better the effect of the product.

    How to deal with payment failure?
    We support multiple payment methods. If you are unable to complete the payment, please contact me:support@sweetorange.shop

    How to check the status of an order?

    We will process and ship out your order 2 to 3 working days after receiving your payment. A shipping notice email will also been sent to you once the order shipped out along with a Tracking Code so you can check the status of the order if you decide to add the extra tracking code.

    How long will it take to receive the dakimakura?

    Affected by the COVID-19,Package transportation time is much longer,average delivery time is below:
    Pillow cases: It will be delivered in about 20 days.
    Pillow core: It will be delivered in about 40 days.